In the digital world, it is important for entrepreneurs, decision-makers, and IT managers to bring about digital transformation. With the advent of cloud technology, IT service management (ITSM) across organizations is changing rapidly and transforming all the processes, such as asset management, incident management, project management, and service management.
The ITSM platform offering ServiceNow services is a global leader in offering the best workflow automation across the enterprises for improving their operational efficiency by streamlining and automating routine tasks since 2004 and improving employee productivity by 75%. In this article, we will discuss why you must choose this phenomenal technology for your business.
Top Reasons Why You Must Choose ServiceNow for Your Business?
As introduced above, now is the time to discuss the reasons why you must choose the ServiceNow services for your company:
1. It’s Simple
ServiceNow offers a service model that structures and automates the workflows streamlining the service delivery. It can be set up easily and requires low configuration to run an enterprise and simplify the issue resolution. Moreover, it can be launched effortlessly and introduced into the business processes.
2. It’s Powerful
ServiceNow is powerful in its design aspect. It enables enterprises to offer an intuitive service experience, deliver services, ensure all-time service availability, and analyze service metrics. Its potential can be measured by the edge it offers in application development, Field Service Management, Finance Service Management, HR Service Management, IT Service Management, and Security Operations.
3. It’s Blazing Fast
ServiceNow manages everything as a service; this helps enterprises to work faster and scale better by monitoring the activities, tasks, and processes. What makes it fast and efficient is its platform and architecture, which allows you to build the forms quickly without looking for the database structures.
4. It’s Optimized
ServiceNow helps companies smoothen their processes and scale their operations efficiently. With ServiceNow’s workflow capability, customers have the option to build solutions to the problems and drive work via assignments, approvals, email notifications, service portals, and other features. Mature organizations take advantage of the process optimization, analytics, and service improvement features to drive further improvement.
5. It’s Versatile
ServiceNow is a cloud-based platform, so it does not require you to stick to a specific local resource for handling large volumes of data. It is more versatile than native cloud applications and allows you to scale the system to your designated network. It offers a service management platform that can improve the agility of your business processes.
6. It’s Productive
ServiceNow platform allows the IT teams to work proficiently as it automates the processes such as service requests, procurement, and onboarding with better collaboration. With ServiceNow, you can scale customer service and enhance the inherent capacity using self-service modules and operations. ServiceNow’s automation feature reduces the delays and disruptions by notifying the personnel.
7. It’s Cheaper
ServiceNow helps in reducing the unnecessary costs caused by the errors through automation, service desk, and back-office operations. As the platform is cloud-based, it also reduces costs incurred in maintaining data centers, claiming servers and software, and saving time for the IT team. Making some adjustments enhances the overall efficiency and saves costs.
8. It’s Streamlined
ServiceNow makes the IT assets and business services information standard using its configuration management database (CMD). It can be run on a little configuration and completes 75% of the work once the setup is done. Its infrastructure allows you to plug into different systems.
8. It’s Integrated
ServiceNow’s integration capabilities with the software tools and third-party applications assist in several business processes such as IT and Customer Service Management, HR Services, and Security Operations. The integrations help in saving costs, data transfers, and the training of resources by syncing the data, connecting with apps, and configuring flexible workflows.
10. It’s Better
ServiceNow’s unique architecture helps businesses realize their ROI using the existing systems to derive data, integrate software tools and technologies, and make analyses for better results. It also allows the users to manage the tasks efficiently. On this platform, users can create instances for the team members to maintain a resource meeting particular requirements.
11. It’s Everywhere
ServiceNow is a cloud-based Platform as a Service (PaaS) and can easily scale across networks and lower the transaction volume by supporting lesser critical workloads. It works fine for small businesses and large enterprises. ServiceNow can endure the workloads in the IT industry and help to fulfil customer requirements.
12. It’s Consolidated
ServiceNow consolidates the business processes, applications, services, and other resources. It also conducts analytics and provides insights by eliminating redundant processes to achieve maximum efficiency. This unique feature helps to save the time and efforts of your resources.
Final Words
ServiceNow offers infinite capabilities in automating the custom software development services and other processes within an organization, such as HR, IT, marketing, web and application development, as well as legislation for the mortgage, insurance, healthcare, and IT industries. With the organizational benefits mentioned above, enterprises can successfully transform into holistic business services, growing in every condition.
Due to the immense benefits ServiceNow offers, Gartner has regarded it as a leader in the Gartner Magic Quadrant. It is capable of customizing and scaling the organization’s existing and future business needs.
If you are keen to achieve business success with business process automation, opt for ServiceNow today!
Ingrid Maldine is a business writer, editor and management consultant with extensive experience writing and consulting for both start-ups and long established companies. She has ten years management and leadership experience gained at BSkyB in London and Viva Travel Guides in Quito, Ecuador, giving her a depth of insight into innovation in international business. With an MBA from the University of Hull and many years of experience running her own business consultancy, Ingrid’s background allows her to connect with a diverse range of clients, including cutting edge technology and web-based start-ups but also multinationals in need of assistance. Ingrid has played a defining role in shaping organizational strategy for a wide range of different organizations, including for-profit, NGOs and charities. Ingrid has also served on the Board of Directors for the South American Explorers Club in Quito, Ecuador.
